Roll over image to zoom in
Complete set of 21.5in Monitor and Dell OptiPlex Quad Core i5-2400 8GB 1000GB WiFi Windows 10 64-Bit Desktop PC Computer (Renewed)
£80.80
- The product comes with relevant accessories and a minimum one-year warranty.
Additional information
| Brand | Dell |
|---|---|
| Package Dimensions | 54.86 x 51.82 x 35.31 cm, 13.14 Kilograms |
| Item model number | 25147-25147-25147-25147-25147-25147 |
| Manufacturer | Dell |
| Series | Optiplex |
| Colour | Black |
| Form Factor | Small Form Factor |
| Standing screen display size | 21.5 Inches |
| Screen Resolution | 1920 x 1080 |
| Processor Brand | Intel |
| Processor Type | Core i5-2400 |
| Processor Count | 4 |
| RAM Size | 8 GB |
| Memory Technology | DDR3 |
| Computer Memory Type | DDR3 SDRAM |
| Maximum Memory Supported | 32 GB |
| Hard Drive Size | 1 TB |
| Graphics Chipset Brand | Intel |
| Connectivity Type | Wi-Fi |
| Hardware Platform | PC |
| Operating System | Windows 10 Home |
| Are Batteries Included | No |
| Item Weight | 13.1 kg |
| Guaranteed software updates until | unknown |
by Sammy
If you value your time, do yourself a favour and look elsewhere – I’ve come to the conclusion that a buying a renewed computer from sellers on Amazon for a ‘perceived’ save in cost is not worth the risk.
Details
Delivery – Item was delivered the next day (prime)
Product
– The Tower had layers of rust over the cables (see attached pictures)
– The power cables did not work
Customer Service
Unsatisfactory response to a legitimate customer complaint. No ownership or even hint of embarrassment or damage control for their brand/reputation.
My Experience
I imagine Amazon and Sellers agree to certain safety & quality standards and items are checked prior to dispatch but I’m unsure what checks were done on this particular order. My perception of the seller is that they are a time waster with zero integrity. Does not deserve 1 star but that’s the lowest option available.
– I read their policy on returns, understood that I may incur a cost in returning the item, either cost of postage and or time to drop it at a collection point. Wrote to them explaining my concern.
– They asked to see a picture of the item that was delivered, and tried to assure me that I would not be expected to return at my own cost.
– They suggested a ‘swap it’ service. They would use a courier to deliver a replacement and collect the faulty item.
– I declined and insisted I wanted a full refund
– They sent me a prepaid returns label, requiring me to drop the 13Kg package at a couriers pick-up point/shop
– I asked if they could get the courier to collect from my address
– Their response
‘Hello,
our collection services are not operating at the moment,
kInd Regards
A moment ago they were willing to pay for a courier to collect from my address and send me a replacement. This can only mean they don’t want to incur the loss of delivering and collecting the item they have mis-sold. This is completely understandable ( IT Buffs – no need to mask this or play games – comes across as unprofessional and your insulting my intelligence)
I have spoken with Amazon and they have advised me to book a courier to collect from my address and return to the seller and they will reimburse me.
Two companies, two very different responses to customer service.
My conclusion
Company A – plays the long game, possess or works towards a healthy profit margin by balancing long & short term goals, places a premium on their brand/reputation, adopts a returns policy that would go a little something like this
‘We’ve sent a damaged item in appalling condition with apparently zero quality or safety checks. We’ll do everything we can to try and make this right for the customer which in this case means paying the difference between a courier collecting an item from the customers residential address vs a pickup point. We may avoid turning the customer and others into detractors and protect our brand. The number of returns we get is low when compared to profit margins, it makes commercial sense to incur a small expense to protect the value of our brand’
Company B – plays the short game, needs to get rid of stock very fast to make some quick/easy gains. Very little in the way of integrity and therefore no quality control or safety measures and complete disregard for customers. The number of item’s returned is significant enough to upset the balance sheet and there is no value placed on brand/reputation as we are in the short game.
by incubusfan
Excellent for the price. Seems to be working as expected and as described. Very pleased with the computer and I will buy from you again.
by Phil Agate
Bought package 2 months ago – packaging was damaged, took out tower and monitor, set up. Found monitor screen damaged, phoned company, they sent out a new monitor next day. next day tried monitor with tower and found monitor had boot error, Phoned and spoke to John, asked me to return tower and he’d send a different one. m Sent tower back and received another tower a day later. Set up system.
Easy to set up, excellent. attached new hot spot and I was online within seconds. Brilliant for the price. I would recommend this product to any one. The damaged monitor was due to DPD delivery group damaging the box – the box was wrapped with DPD tape to hold it together.
Thank to all at company.
by Phil Agate
Bought this for my grandson for his school work. It arrived in two days from placing order. Delivered by DPD. It arrived very well packaged in one box containing CPU, monitor and new wired USB keyboard and mouse. Also all leads required. It was extremely safely wrapped in loads of bubble wrap and protective cardboard. Very easy to set up, powered up and Windows installed like a dream as if a new shop bought PC. There is a WiFi usb dongle needing a USB port, there are eight on the back and I think two more on the front. May have been four but certainly plenty. Also headphone / speaker jacks. No HDMI on cpu or monitor. Just needed to buy a pair of speakers. Plenty available on Amazon or elsewhere for around the £10 mark.
Very quiet running, CD drive worked perfectly and all in all a superb value for money PC with a good warranty should you ever need it. Highly recommended.
by Amazon Customer
I found that my old laptop was not giving me what I wanted as I use the computer for work quite a lot during the day. As I have no need for it to be mobile I decided to go back to using a desktop, especially one with a bigger screen than what I already had. I spotted this and thought it was a good price and decided to give it a go. It arrived quickly and was easy enough to assemble. I used my own cordless mouse instead of the corded one that came with the set and I also bought a pair of speakers and a webcam from other sellers as they aren’t part of the deal. The only real problem I’ve had with it is that is was not ‘clean.’ When using Auto-fill, 2 other names and addresses came up as well as mine. That was easily sorted by going onto Settings then Auto-fill and deleting the unwanted ones. Then it was just a matter of getting used to Windows 10. So, happy with it so far after using it every day for the last 2 months.
Just a quick update to this review. It’s now April 2023 so I’ve been using this for 3 years. Everything still works well and yes, I’m amazed that it has lasted so long without any major problems. It gets a lot of use as I run a small business from home and use it for my social media etc. For what I paid for it I have no complaints.
by Nessa’s mum
I’ve only set it up to check all is ok as it’s a Christmas present for my little boy and omg it looks amazing. He wanted a gaming PC but the price of them is completely insane, he will only be playing roblox and a few pc games so this should be great. What I was most amazed by was the screen size. I can’t wait to see his face when he opens it. Thank you for doing PC’s at such affordable prices 😊
by Sammy
The computer itself started no problem, the monitor did not we changed the fuse and it works fine.
Less than two months later we get the message on the screen (shown in the photo) we contact the seller who says the problem is the heatsink.
The seller offers us a replacement or a new heatsink which we will replace ourselves. We went for the heatsink.
Our problem is not yet resolved (we have not had any further contact or a replacement heatsink) if and when it is resolved I will adjust this review accordingly. If it is resolved I would say this pc is good value for money.